The Patient's Rights
Our commitment to work together:
This practice aims to provide the highest quality health care available under the NHS to all its patients with a well-trained and motivated primary health care team.
Patients will be treated with consideration and courtesy by all our staff.
Patients will receive appropriate information about their condition and treatment.
The practice will endeavour to educate patients on health care matters whenever possible.
Your commitment to work with us:
Patients should attend their appointments at the arranged time. If this is not possible they should inform the surgery as soon as possible.
We expect that patients will understand that appointments are for one person only. Additional appointments should be made where there is more than one person.
Many problems can be resolved by advice alone. Therefore patients should not always expect a prescription.
We would ask for patients' support in dealing with all members of the Primary Care Team in the practice in a courteous and proper manner. We will deal with your requests as promptly and politely as possible. In return, we ask that patients remain polite and courteous towards our staff at all times.
The whole health service in Wolverhampton has agreed a policy that we will not tolerate violence or the threat of violence towards any member of staff or anyone else on our premises. Should a patient be violent or abusive to any member of the practice team on the practice premises or to persons working in collaboration with our team, we reserve the right to remove the patient from the practice list with immediate effect.
Alternative facilities are available for patients excluded from a GP's surgery.